Question 1

1.	What are the missions of Doctor Ho Limited?

Accepted Answer

Doctor Ho Limited has two main missions: First, to support parents’ learning about well infant and child development; and second, to support learning of healthcare professionals in research and promote evidence-based clinical practice. These missions are achieved by providing convenient online courses.

Question 2

2.	Who can use our service?

Accepted Answer

To join our Courses for Healthcare Professionals and/or receive our services:

You must be 18 years of age or above, or of the legal age of majority in your jurisdiction, and possess the legal authority, rights and freedom to agree and enter into our Terms and Conditions, and Terms of Use as binding agreements, as well as our Privacy Policy and Cookies Policy.

You must acknowledge, understand and agree that our courses for healthcare professionals are intended to support healthcare professionals (e.g. doctors, nurses, allied health professionals, and related students etc.) in healthcare research; and our courses for healthcare professionals cover only generic research skills which may or may not be directly relevant to your specific research areas and learning needs.
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You must acknowledge, understand and agree that the information or advice provided in our course and published materials is as accurate and as comprehensive as possible, but that it is only general advice and should not be used as a substitute for the individual advice participants might receive from consulting their own sources.
 
You must acknowledge, understand and agree that all parts of our course or published materials are not intended to be used to aid or reach any research conclusion. If our course or published materials is being used by a researcher, it is up to them to use their own judgement when interpreting such information and deciding how best to apply it to their research.

Please contact us if you have any questions about our courses.

Question 3

3.	How is your data being used and processed?

Accepted Answer

To use our service (e.g. as a course attendee, when booking our courses for healthcare professionals, completing our contact form, making queries and providing feedback etc.), you may submit personal information, including name, email address (or other contact details), and payment details (processed through a third party payment service provider). We use your information to confirm and send details about your course booking. With your consent, we may contact you for marketing purposes (e.g. emails about new courses, changes in course fee etc.), and follow up for feedbacks where necessary etc. and you will have the options to opt out in the emails we send to them. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. Please read our Privacy Policy and Cookies Policy for further details.

Wix is our website host and provider. For more information about their data privacy policy and security, please visit: https://support.wix.com/en (https://support.wix.com/en)and https://www.wix.com/about/privacy.(https://www.wix.com/about/privacy)

Question 4

4.	What is our cookies consent policy and how do we use cookies and other tracking tools?

Accepted Answer

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. They are typically used to keep track of the settings in which users have selected and actions they have taken on a site.

Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. 
In accordance with data privacy regulations, we must inform all of our users/ visitors that our website involves the use of cookies.

In general, the cookies which are initially placed on the Wix website may be categorised as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of your service. At Wix.com, all the cookies initially placed to our website and outlined in https://support.wix.com/en/article/cookies-and-your-wix-sitea(https://support.wix.com/en/article/cookies-and-your-wix-site)re essential. Our website can not bypass the essential cookies policy from our website provider (Wix), therefore, please visit our website and/or use our services only if you fully understand and agree to our cookies policy.

In addition, GDPR requires that we get affirmative consent from site visitors before placing non-essential cookies (and similar technologies) on their device. We do so by adding a cookie banner to our website. This gives our site visitors the opportunity to accept or decline non-essential cookies on our site. Visitors/ users can do so by either approving all cookie types by simply clicking Accept, or only allow specific types by clicking the Cookie Settings button.

By using, joining and/or registering to any of our courses and/or services, you give and affirm your informed consent to our cookies policy.

Our website provider (Wix) uses cookies for important reasons, such as:
· To provide a great experience for our visitors and customers.
· To identify our registered members where applicable.
· To monitor and analyse the performance, operation and effectiveness of Wix's platform.
· To ensure our platform is secure and safe to use.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix’s Privacy Policy.

Please visit https://support.wix.com/en/article/cookies-and-your-wix-site (https://support.wix.com/en/article/cookies-and-your-wix-site)for further details and to view which cookies are stored and placed on Wix sites.

Question 5

5.	How do you book a course for healthcare professionals?

Accepted Answer

You can click ‘Book Online’ and select an available course/module which you would like to book.

Please note that we may or may not set time limits for early and late bookings.

Before you book a course, you must acknowledge, understand and agree our Privacy Policy, Cookies Policy, Terms and Conditions, and Terms of Use for Healthcare Professionals.

You will get a confirmation email with a receipt once the payment for the course is successfully made, and we will send an online link and instructions of how you can join the course to the email address which you have provided us, please make sure the email you provide us is accurate.

Question 6

6.	How are our courses for healthcare professional conducted?

Accepted Answer

At present, all of our courses for healthcare professionals are delivered live-streamed online and are conducted in English only. Please note that no play back for any part of our courses will be available after the course is delivered.

Question 7

7.	What are technical requirements before starting courses?

Accepted Answer

Once your booking is successful, you will be sent a link to join the course for the date you choose using a computer, tablet or mobile phone. Before you start the course, please make sure that you have a good Internet connection in a comfortable environment.

Question 8

8.	Can I watch the course again after the course is delivered?

Accepted Answer

Since all of our online courses for healthcare professionals are delivered live-streamed and are not recorded, please note that no play back for any part of our courses will be available after the course is delivered.

Question 9

9.	Do the courses for healthcare professionals involve any training?

Accepted Answer

Our courses for healthcare professionals do not involve any formal training/ education or assesment. Rather, these are structured but informal courses which cover generic research skills to support healthcare professionals who are interested in conducting healthcare research. Please note that these courses may or may not be directly relevant to your specific research areas and needs. Please see our courses in our website for details.

Question 10

10.	What does the course fee include?

Accepted Answer

Since all of our online courses for healthcare professionals are delivered live-streamed, the course fee for each course includes the one-time live-streamed course only. No other services are included in the course fee.

At Doctor Ho Limited, we would be happy to consider offering discounts for healthcare students who have financial difficulties and are interested in joining our courses for healthcare professionals. Please contact us for further details. Terms and conditions apply.

Question 11

11.	What are the payment methods?

Accepted Answer

Payment can be made online during course booking, which is directly managed and processed by Wix Payments. Wix Payments is responsible for collecting and processing all our customers’ payment and payment-related data. Please read carefully about our Privacy Policy: Data privacy related to data collection for payments.

By proceeding to the payment page, you affirm that you have fully acknowledged, read, understood, and agreed with our Privacy Policy, Cookies Policy, Terms and Conditions, and Terms of Use. Please contact our payment service provider (Wix Payments) if you have any related questions. Please visit https://www.wix.com/payments, (https://www.wix.com/payments)and https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance (https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance)for further information about Wix Payments and their compliance.
Please note that we do not currently accept any other payment methods.

Question 12

12.	What to do if you book a course by error?

Accepted Answer

Please ensure that you check and correct any input errors before confirming your booking for a course, or making any payment. If you book our courses by error, it is your responsibility to write to us by email or using our online contact form at the earliest possible time to get a refund. We reserve the rights to deduct any administration cost, currency exchange fees, transaction fees, and any third parties fees where appropriate and applicable. If you fail to inform us within 48 hours after you have booked a course by error, we will not be able to refund you.
Refunds will be made only to the person who made the original booking.

Question 13

13.	Can you cancel or reschedule a course for healthcare professionals which you signed up?

Accepted Answer

You can cancel or reschedule your course by writing to us by email or using our online contact form at least 28 calendar days before your course starts. If you have booked a course which is due to start in less than 28 calendar days, we will not be able to refund or reschedule the course if you change your mind. Rescheduling a course for healthcare professionals is subjected to availability.

You will not be able to cancel the course or get any refund once you have joined or attended any part of the course.

For further information, please read our Terms and Conditions.

Question 14

14.	Would you get a course certificate from us?

Accepted Answer

Since our courses for healthcare professionals aim to support your learning about generic research knowledge, they are neither accredited training courses nor formal education; therefore, we do not issue course certificates. However, we can email you a course attendance record which outlines the course and date you have attended if you would like to request for one.

Question 15

15.	Can an employer book a course for their employees?

Accepted Answer

An employer must seek an informed consent from their employees if they would like to book a course for them. Please plan and book a course in advances.

Question 16

16.  What is zero tolerance campaign?

Accepted Answer

We support the zero tolerance campaign, and do not tolerate any abusive and aggressive behaviour, attitude or languages towards our staff or other course participants. In such events, we reserve the rights to remove any participants from our courses and service at any time.

Question 17

17.	How do you provide feedback or make a complaint to our service?

Accepted Answer

We welcome your feedback about any aspect of our service because it helps to improve our service. If you are not satisfied with any part of our service, we are here to help and would like to resolve the matters as soon as possible. You can share your feedback with us or make a complaint by writing an email or using our online contact form. 
For more information about our complaint procedures and how we handle complaint, please visit our Privacy Policy sections 11 and 12, and Terms and Conditions and Terms of Use for Courses for Healthcare Professionals sections 33: Rights to lodge a complain and complaint handling. Please contact us if you have any questions.